Effective Date: 09/03/2025

Welcome to Flos Hydration, Inc. (DBA: Flos). By accessing or using our website, services, or products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our site.

 

1. About Flos

Flos provides health and wellness services including but not limited to hormone replacement therapy (HRT), advanced wellness therapies, vitamins, wellness coaching, and related educational content. Services may be delivered virtually or through partner medical providers.

 

2. Eligibility

You must be at least 18 years of age to use our services. By using this site, you represent and warrant that you meet this requirement.

 

3. Medical Disclaimer

Flos does not replace the advice of your physician or other qualified healthcare provider. Information on this site is for educational and informational purposes only. Always seek professional medical advice for diagnosis or treatment. Never disregard or delay seeking medical advice because of information obtained from Flos.

No prescription or treatment is guaranteed, and all care decisions are made by licensed healthcare providers based on individual medical evaluation.

 

4. Use of Services

  • You agree to provide accurate and complete information when registering, submitting forms, or making purchases.

  • You are responsible for maintaining the confidentiality of your account and login information.

  • Unauthorized use of our services or website may result in termination of access.

 

5. Purchases and Payments

By purchasing a product or service, you agree to provide valid payment information.

Flos Hydration, Inc. (DBA: Flos) is the merchant of record and will appear on your billing statement.

Certain services are offered as recurring subscriptions. By enrolling in a subscription, you authorize recurring charges to your payment method according to the billing terms presented at checkout.

You may cancel your subscription at any time in accordance with the cancellation terms provided. Fees for services already rendered, including medical consultations, are non-refundable.

Medications, once prescribed and fulfilled by a pharmacy, are non-refundable.

 

6. Medical Services and Prescriptions

Flos provides access to health and wellness services through licensed healthcare providers.

All medical evaluations are conducted by licensed healthcare professionals. Prescriptions are issued solely at the discretion of the provider based on medical necessity and are not guaranteed.

Flos is not a pharmacy and does not dispense medications. Any prescribed medications are fulfilled and delivered by licensed third-party pharmacies in accordance with applicable state and federal laws.

By using our services, you acknowledge that any treatment, including prescriptions, is subject to clinical evaluation and provider approval.

 

7. Testimonials and User Content

By submitting testimonials, reviews, or other content to Flos, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content in connection with our business, marketing, and services.

 

8. Limitation of Liability

To the maximum extent permitted by law, Flos, its affiliates, providers, and employees shall not be liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages, arising from or related to your use of our website, products, or services.

 

9. Indemnification

You agree to indemnify and hold harmless Flos, its affiliates, employees, and providers from any claims, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of your use of our website, services, or violation of these Terms.

 

10. Intellectual Property

All content, branding, graphics, and materials on this site are the property of Flos and may not be copied, distributed, or used without prior written consent.

 

11. Governing Law

These Terms shall be governed by and construed under the laws of the State of California, without regard to its conflict of laws principles. Any disputes shall be resolved in the courts of Santa Cruz County, California.

 

12. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

 

13. Contact Us

For questions about these Terms & Conditions, please contact us at:

 

Flos Hydration, Inc. (DBA: Flos)

📞 1.844.967.FLOS (3567)
📧 info@floshealth.com

📍 105 Whispering Pines Dr.
Scotts Valley, CA 95066