Effective Date: 09/03/2025

At Flos Hydration, Inc. (DBA: Flos), your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information.

 

1. Information We Collect

We collect information that you provide to us directly and indirectly, including:

  • Form Submissions & Signups: Name, email, phone number, health-related details.

  • Purchases: Billing details, shipping address, and payment information (processed securely through third-party providers).

  • Testimonials & Reviews: Name, feedback, and optionally photo (if provided with consent).

  • Website Usage: Cookies, analytics, and IP addresses for performance and security.

  • Health Information: Information you provide as part of medical intake forms or consultations, which may include sensitive health-related data.

 

2. How We Use Your Information

We use collected data to:

  • Provide and personalize health and wellness services.

  • Fulfill orders and process payments.

  • Improve website performance and customer experience.

  • Share testimonials (with consent).

  • Comply with legal, security, and regulatory requirements.

 

3. Sharing of Information

We may share your information with trusted third-party partners as necessary to provide our services, including:

  • Payment processors (such as Stripe)

  • CRM and patient management systems

  • Licensed healthcare providers

  • Licensed pharmacies for prescription fulfillment

We do not sell or rent your personal data to third parties.

Flos is not a pharmacy and does not dispense medications. All medications are prescribed by licensed providers and fulfilled by licensed third-party pharmacies.

 

4. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Testimonials may be retained indefinitely unless you request removal.

 

5. Your Rights

You have the right to:

  • Request a copy of your personal data.

  • Request correction or deletion of your data.

  • Withdraw consent for certain uses (such as marketing).

  • File a complaint with applicable data protection authorities.

 

6. Cookies & Tracking

We use cookies to improve site functionality and user experience. You may disable cookies in your browser, but some features may not work properly.

 

7. Security

We use technical, administrative, and physical safeguards to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

All payment information is processed through PCI-compliant third-party payment processors. Flos does not store full payment card details on its servers.

 

8. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date will always be listed at the top.

 

10. Communications

By providing your contact information, you consent to receive communications from Flos related to your account, services, and care, including email, phone calls, and text messages. Message and data rates may apply. You may opt out of non-essential communications at any time.

 

11. Health Information & HIPAA

Certain information collected through our services may include health-related data.

Flos works with licensed healthcare providers and systems designed to comply with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

For more information about how health information is handled, please review our HIPAA Policy.

 

12. Contact Us

For questions about this Privacy Policy, please contact us at:

 

Flos Hydration, Inc. (DBA: Flos)

📞 1.844.967.FLOS (3567)
📧 info@floshealth.com

📍 105 Whispering Pines Dr.
Scotts Valley, CA 95066