Effective Date: 01/08/2026

Flos Hydration, Inc. (DBA: Flos), located at 105 Whispering Pines Dr., Scotts Valley, CA 95066 (“Flos,” “we,” “us,” or “our”), is committed to safeguarding the privacy and security of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations.

This document serves as our Notice of Privacy Practices and outlines how we may use and disclose your PHI, as well as your rights regarding that information.

 

1. Use and Disclosure of PHI

We collect, use, and disclose your PHI for purposes permitted under HIPAA, including:

  • Treatment: To provide, coordinate, or manage your healthcare and related services through licensed healthcare providers.
  • Payment: To process payments for services rendered, including coordination with payment processors and billing systems.
  • Healthcare Operations: To support business functions such as quality assurance, administrative activities, and compliance.

We may also use or disclose your PHI as required by law or with your written authorization.

As part of our services, PHI may be shared with licensed healthcare providers, telehealth platforms, and licensed pharmacies for prescription fulfillment, as necessary to provide care.

 

2. Your Rights

You have the following rights regarding your PHI under HIPAA:

  • Request access to your PHI
  • Request amendments to your PHI
  • Request an accounting of disclosures
  • Request restrictions on use and disclosure
  • Request confidential communications
  • Receive notification of a breach of unsecured PHI
  • File a complaint regarding our privacy practices

To exercise these rights, please contact our designated Privacy Officer.

 

3. Disclosure of PHI

We disclose PHI only as necessary to carry out treatment, payment, healthcare operations, or as otherwise permitted or required by law.

We may share PHI with our business associates, including technology providers, healthcare providers, and pharmacy partners, provided they have entered into appropriate agreements to safeguard your information.

 

4. Telehealth and Electronic Communications

Our services may be provided through telehealth and electronic communication platforms. While we take reasonable steps to protect your information, electronic communication methods may carry inherent risks.

By using our services, you acknowledge and accept the use of electronic systems for communication, recordkeeping, and care delivery.

 

5. Security Measures

We maintain administrative, technical, and physical safeguards designed to protect your PHI. Access is limited to authorized personnel with a legitimate need to know.

We regularly review and update our security practices to maintain compliance with applicable laws.

 

6. Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer at info@floshealth.com or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

 

7. Changes to This Notice

We reserve the right to update this Notice of Privacy Practices at any time. Updates will apply to all PHI we maintain and will be reflected by the effective date above.

 

8. Contact Information

For questions, requests, or complaints related to this HIPAA Privacy Policy Statement, please contact our Privacy Officer at:

 

Privacy Officer

Kaitlyn McMurry

Flos Hydration, Inc. (DBA: Flos)

📞 1.844.967.FLOS (3567)
📧 info@floshealth.com

📍 105 Whispering Pines Dr.
Scotts Valley, CA 95066