Effective Date: 04/03/2026

At Flos Hydration, Inc. (DBA: Flos), we strive to provide high-quality health and wellness services. Due to the nature of our services and products, our refund and return policies are outlined below.

 

1. No Returns

We do not accept returns of any products.
All medications and health-related products are dispensed by licensed pharmacies and cannot be returned once fulfilled, in accordance with safety and regulatory guidelines.

 

2. Medical Services

Fees for medical services, including consultations and evaluations, are non-refundable once services have been rendered.

 

3. Prescriptions and Medications

  • Prescriptions are issued only when medically appropriate by licensed healthcare providers.
  • Once a prescription has been issued and processed by a pharmacy, it is non-refundable.

 

4. Subscription Services

Some services may be offered as recurring subscriptions.

  • You may cancel your subscription at any time prior to your next billing cycle.
  • Once a billing cycle has begun, charges are non-refundable.

 

5. Exceptions and Case-by-Case Review

We may, at our sole discretion, review refund requests on a case-by-case basis in situations such as:

  • Billing errors
  • Duplicate charges
  • Failure to receive services due to technical issues

Approved refunds, if any, will be issued to the original payment method.

 

6. Chargebacks and Disputes

If you have questions about a charge, we encourage you to contact us before initiating a dispute with your payment provider. We are committed to resolving issues promptly.

 

7. Contact Us

For refund-related inquiries, please contact:

 

Flos Hydration, Inc. (DBA: Flos)

📞 1.844.967.FLOS (3567)
📧 info@floshealth.com

📍 105 Whispering Pines Dr.
Scotts Valley, CA 95066